Crown, Inverness · Highland Council Short-Term Let Licence No. HI-51992-F · Last updated 21 September 2026

1. About these Terms

These booking terms and conditions (“Terms”) apply to all bookings for An Cùil, a self-catering holiday cottage at Crown, Inverness, Scottish Highlands (“the Property”), licensed by Highland Council under Short-Term Let Licence No. HI-51992-F. The Property is owned and let by Daniel Jenkins (“the Host”, “we”, “us”). By submitting a booking enquiry or making a booking, you (“the Guest”, “you”) agree to be bound by these Terms.

2. Making a Booking

  • Bookings begin with an enquiry through the contact form at ancuil.co.uk, by email, or by phone, stating your intended dates and number of guests.
  • A booking is only confirmed once we have checked availability, agreed the total price with you in writing (by email), and received payment in full as set out in Section 3.
  • The lead booker must be at least 18 years old and is responsible for all members of the party and for compliance with these Terms.
  • Minimum stay is 3 nights. The Property is usually available Thursday to Monday, with full weeks (Wednesday to Wednesday) by arrangement; longer lets of 1–3 months, and contractor rates, are available on enquiry.

3. Payment

  • Full payment of the total booking cost is due at the time of booking, by bank transfer to the account details we provide, to confirm your reservation.
  • Prices start from £150 per night and vary by season and party size, up to £300 per night; the exact price for your dates will be confirmed in writing before payment is requested.
  • A refundable damage deposit of £150 is also payable at the time of booking, together with your booking payment (see Section 8).
  • We reserve the right to decline a booking, or to cancel a provisional reservation that is not confirmed with payment within a reasonable time.

4. Cancellations & Changes

  • If you need to cancel, please tell us in writing (by email) as soon as possible.
  • The first 25% of your total booking value is treated as a non-refundable deposit from the point of booking.
  • If you cancel 4 or more weeks (28 days) before your arrival date, the remaining 75% of the amount paid will be refunded.
  • If you cancel less than 4 weeks before arrival, no refund will be given, unless we are able to re-let the Property for the same dates — in which case we will refund the amount recovered, less any reasonable costs (such as platform commission).
  • The £150 damage deposit is refunded in full on cancellation, less no deductions, as no stay has taken place.
  • We strongly recommend guests take out their own travel/holiday insurance to cover cancellation, curtailment, and changes of personal circumstances.
  • If we need to cancel your booking — for example, due to an emergency affecting the Property — we will offer alternative dates where possible, or refund all money paid in full; our liability will not extend beyond this refund.

5. Check-in / Check-out

  • Check-in is from 4:00pm on the day of arrival; check-out is by 10:00am on the day of departure, unless otherwise agreed in writing.
  • Access arrangements (for example, a key safe code) will be sent to you before arrival.
  • Early check-in or late check-out may be possible by prior arrangement, subject to availability.

6. Occupancy & Guests

  • The Property sleeps a maximum of 4 guests: a double bedroom, plus a sofa bed for 2 in the sitting room. This limit must not be exceeded without our prior written agreement.
  • Only the guests named in the booking may stay overnight. Visitors are welcome during the day by arrangement but may not stay overnight.

7. House Rules

  • No smoking or vaping anywhere in the Property.
  • No parties or events.
  • Pets may be brought only with our prior written agreement; an additional cleaning charge may apply.
  • Guests are expected to treat the Property, its contents, and neighbours with respect, and to keep noise to a reasonable level, particularly between 10pm and 8am.

8. Damage Deposit

  • A refundable damage deposit of £150 is payable at the time of booking, together with your booking payment, by bank transfer.
  • The deposit is returned within 7 days of departure, less the reasonable cost of making good any damage, loss, excess cleaning, or breach of these Terms identified during our post-stay check.
  • If the cost of any damage or additional cleaning exceeds the deposit, you agree to reimburse us for the balance.

9. Guest Responsibilities

  • Leave the Property in a reasonably clean and tidy condition, with all rubbish disposed of correctly.
  • Report any damage, breakages, or faults to us as soon as reasonably possible.
  • Take reasonable care to lock up and secure the Property when out, and keep any keys or access codes safe.

10. Our Responsibilities & Right of Access

  • We will ensure the Property is clean, safe, and as described at the start of your stay.
  • We (or our representatives) may need to access the Property during your stay in an emergency, or with reasonable notice for essential maintenance.
  • We reserve the right to end a stay early, without refund, if a guest’s behaviour causes damage, danger, or significant disturbance to neighbours or other guests.

11. Liability & Insurance

  • We hold appropriate buildings, contents, and public liability insurance for the Property.
  • We are not liable for loss, theft, or damage to guests’ personal belongings, or for injury, except where caused by our negligence.
  • Guests are responsible for their own possessions and for supervising children and pets at all times, including in relation to features such as stairs, the kitchen, and the garden/yard.
  • Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded by law.

12. Force Majeure

We are not liable for any failure or delay caused by circumstances beyond our reasonable control (for example, severe weather, fire, flood, power or water failure, government restrictions, or pandemic). Where such an event prevents your stay, Section 4’s provision for a cancellation by us applies.

13. Complaints

If anything is not to your satisfaction, please contact us as soon as possible during your stay so that we can put things right. Complaints raised only after departure may be harder for us to resolve.

14. Data Protection

Any personal information you give us is handled in line with our Privacy Policy at ancuil.co.uk/privacy-policy/.

15. Governing Law

These Terms are governed by Scots law, and any disputes will be dealt with by the Scottish courts.

16. Contact

An Cùil, Crown, Inverness, Scottish Highlands

Highland Council Short-Term Let Licence No. HI-51992-F

Email: booking@ancuil.co.uk